Returns
We offer a 30-day return or exchange.
(clearance and personal items excluded)
- Items must be sent back within 30 days of the delivery date.
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Items must be unworn and be free of stains, makeup, deodorant, pet hair. (ideally with the original clear resealable product bag)
- Personal items such as underwear, bodysuits, swim trunks, adult toys, adult masks/ head gear that goes over the mouth, and harnesses that fit over intimate areas are FINAL SALE for hygienic reasons.
- Sale / clearance items ( prices marked down ) are FINAL SALE.
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US customers: Please allow 5-7 business days after your item(s) are delivered to our US mailing address.
- Please allow 24-48 hours for a representative to review your request.
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Simply submit a return request, our representative will get in touch with you within 24-48 hours after reviewing the request.
Please allow 3-4 business days after the return package is received at our office for review and refund issued.
For damaged, defective items, or order mistakes done by our shipping dept. we will replace it or provide a full refund. Photo submission is required.
We can modify or cancel the order for you if it has not been shipped. Once it's shipped, we will not be able to modify or cancel the order for you. Please refer to our return and exchange policy above once your package arrives.
Orders can't be returned or exchanged after 30 days.
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Restock Fee
Questions? Please contact: customer@jjmalibu.ca